{"id":5807,"date":"2023-12-04T15:19:18","date_gmt":"2023-12-04T13:19:18","guid":{"rendered":"https:\/\/centre-geriatrique-muret.fr\/?page_id=5807"},"modified":"2026-02-16T17:00:39","modified_gmt":"2026-02-16T15:00:39","slug":"notre-qualite-et-gestion-des-risques-2","status":"publish","type":"page","link":"https:\/\/centre-geriatrique-muret.fr\/?page_id=5807","title":{"rendered":"Notre qualit\u00e9 et gestion des risques"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5807\" class=\"elementor elementor-5807\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-31c9ad5 elementor-section-content-middle elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"31c9ad5\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;none&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-72e0b02\" data-id=\"72e0b02\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71a4666 elementor-widget elementor-widget-ha-breadcrumbs happy-addon ha-breadcrumbs happy-addon-pro\" data-id=\"71a4666\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"ha-breadcrumbs\"><li class=\"ha-breadcrumbs-item ha-breadcrumbs-start\"><a href=\"https:\/\/centre-geriatrique-muret.fr\" rel=\"home\"><span class=\"ha-breadcrumbs-text\"><span class=\"ha-breadcrumbs-home-icon\"><span class=\"fas fa-home\" aria-hidden=\"true\"><\/span><\/span>Accueil<\/span><\/a><\/li><\/ul>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9a1c7ab elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"9a1c7ab\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e179731\" data-id=\"e179731\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9927f10 elementor-widget elementor-widget-text-editor\" data-id=\"9927f10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p2\">Le centre G\u00e9riatrique du Muret s\u2019est engag\u00e9 activement dans une d\u00e9marche qualit\u00e9 participative ayant pour objectif de travailler \u00e0 la satisfaction des r\u00e9sidents et de leurs proches, mais \u00e9galement d\u2019apporter \u00e0 son personnel s\u00e9curit\u00e9 et qualit\u00e9 de vie au travail. La qualit\u00e9 r\u00e9sulte d\u2019une dynamique, d\u2019un syst\u00e8me qui se nourrit de nos exp\u00e9riences au quotidien pour nous guider vers l\u2019am\u00e9lioration continue.<\/p><p class=\"p3\">La Direction t\u00e9moigne ainsi d\u2019une volont\u00e9 forte de s\u2019engager dans l\u2019am\u00e9lioration continue de la qualit\u00e9 et de la gestion des risques via la cellule qualit\u00e9 de l\u2019\u00e9tablissement.<\/p><p class=\"p2\">Le d\u00e9marche qualit\u00e9 se d\u00e9finit comme\u00a0: \u00ab\u00a0Un processus d\u2019am\u00e9lioration continue de la qualit\u00e9 des prestations fournies. C\u2019est une d\u00e9marche volontariste et collective, sur une longue dur\u00e9e, engag\u00e9e par un \u00e9tablissement ou un service, afin de conforter ses points forts et d\u2019am\u00e9liorer progressivement ses points faibles\u00a0\u00bb.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-652e34f elementor-widget elementor-widget-text-editor\" data-id=\"652e34f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>LES MOYENS MIS EN OEUVRE :<\/p><p><span style=\"text-decoration: underline;\">La gestion documentaire<\/span><b><span style=\"text-decoration: underline;\">\u00a0:<\/span> <\/b>Le Centre G\u00e9riatrique du Muret d\u2019Ambazac dispose de proc\u00e9dures, modes op\u00e9ratoires et enregistrements, qui lui permettent de structurer son fonctionnement et les modalit\u00e9s d\u2019accompagnement offertes aux r\u00e9sidents.<\/p><p><span style=\"text-decoration: underline;\">L\u2019\u00e9valuation interne et externe\u00a0:<\/span> l\u2019\u00e9tablissement s\u2019est engag\u00e9 dans une d\u00e9marche d\u2019auto-\u00e9valuation de la qualit\u00e9 des prestations qu\u2019il d\u00e9livre et il fait r\u00e9aliser au moins tous les cinq ans par un organisme ext\u00e9rieur une \u00e9valuation externe de sa qualit\u00e9.<\/p><p><span style=\"text-decoration: underline;\">La gestion qualit\u00e9<i>\u00a0:<\/i><\/span> l\u2019\u00e9tablissement dispose d\u2019un syst\u00e8me de signalement des plaintes et r\u00e9clamations ainsi que des \u00e9v\u00e8nements ind\u00e9sirables. Les proc\u00e9dures sont \u00e9labor\u00e9es, valid\u00e9es et connues de tous. Toute personne (r\u00e9sident, famille, personnel) faisant partie de l\u2019organisation a la possibilit\u00e9 de signaler un fait ou partager ses r\u00e9flexions et remarques sur l\u2019organisation de l\u2019\u00e9tablissement avec la fiche progr\u00e8s. Cette fiche est \u00e0 la disposition de chacun \u00e0 l\u2019accueil, dans les diff\u00e9rents services, mais \u00e9galement disponible en format num\u00e9rique. Les usagers sont sensibilis\u00e9s \u00e0 l\u2019utilisation de cette fiche via les Comit\u00e9 de Direction (CODIR) ou lors des diff\u00e9rentes instances : Conseil de la Vie Sociale (CVS), Comit\u00e9 Social d&rsquo;\u00c9tablissement (CSE), formation qualit\u00e9, r\u00e9unions des familles, flash qualit\u00e9. Ces fiches sont ensuite port\u00e9es \u00e0 la connaissance de la Direction et discut\u00e9es en \u00e9quipe pluridisciplinaires afin de d\u00e9finir des axes d\u2019am\u00e9lioration.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ad9cad elementor-align-left elementor-widget elementor-widget-button\" data-id=\"0ad9cad\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:1000}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xl elementor-animation-grow\" href=\"https:\/\/centre-geriatrique-muret.fr\/wp-content\/uploads\/2026\/02\/Resultat-evaluation-HAS.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Le r\u00e9sultat de l'\u00e9valuation HAS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27c3311 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"27c3311\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:1000}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xl elementor-animation-grow\" href=\"https:\/\/centre-geriatrique-muret.fr\/wp-content\/uploads\/2026\/02\/Label-ARS-1.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">En savoir plus sur le label<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Accueil Le centre G\u00e9riatrique du Muret s\u2019est engag\u00e9 activement dans une d\u00e9marche qualit\u00e9 participative ayant pour objectif de travailler \u00e0 la satisfaction des r\u00e9sidents et de leurs proches, mais \u00e9galement d\u2019apporter \u00e0 son personnel s\u00e9curit\u00e9 et qualit\u00e9 de vie au travail. La qualit\u00e9 r\u00e9sulte d\u2019une dynamique, d\u2019un syst\u00e8me qui se nourrit de nos exp\u00e9riences au [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_analysis_target_kw":"","footnotes":""},"class_list":["post-5807","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/centre-geriatrique-muret.fr\/index.php?rest_route=\/wp\/v2\/pages\/5807","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/centre-geriatrique-muret.fr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/centre-geriatrique-muret.fr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/centre-geriatrique-muret.fr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/centre-geriatrique-muret.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5807"}],"version-history":[{"count":3,"href":"https:\/\/centre-geriatrique-muret.fr\/index.php?rest_route=\/wp\/v2\/pages\/5807\/revisions"}],"predecessor-version":[{"id":7884,"href":"https:\/\/centre-geriatrique-muret.fr\/index.php?rest_route=\/wp\/v2\/pages\/5807\/revisions\/7884"}],"wp:attachment":[{"href":"https:\/\/centre-geriatrique-muret.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5807"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}